FAQ'S

1. What is the return policy?

At DidiRay, we do not offer refunds or accept returns. We take great care in reviewing and preparing our products before shipping them to you. However, if you receive a product with any issues or missing pieces, please contact our customer service within 15 business days at 786-295-9404 or info@didiray.shop. We will do our best to assist you in resolving the problem with the product.

2. How do I return a product?

If you need to return a product due to issues upon receipt, please follow these steps:

Ship the product to: 7232 SW 8th St,Miami, FL, Florida 33144, United States.

Please note that the shipping costs for the return will be your responsibility, and they are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund. The time it takes to receive the exchanged product may vary depending on your location. For items over $75, we recommend using a shipping service with tracking or purchasing shipping insurance, as we cannot guarantee the receipt of your return.

3. Can I get a refund?

Unfortunately, we do not offer refunds. We encourage you to carefully review your order before making a purchase. If you encounter any issues with the product upon receipt, please contact our customer service for assistance.

4. How can I contact customer support?

If you have any questions or need assistance, our customer support team is here to help. You can reach us at 786-295-9404 or by email at info@didiray.shop. We strive to provide prompt and helpful responses to all inquiries.

5. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can choose the most convenient option for you during the checkout process.